Privacy Policy

Effective Date: 01 st April 2026


We collect information you submit through forms, appointments, customer inquiries, and transaction processes, including name, contact details, identity documents where required, and transaction-related records. We may use this information to:
 

  • Respond to inquiries
  • Process valuations and transactions
  • Conduct compliance checks
  • Prevent fraud
  • Improve services
  • Meet legal obligations

We may store records as required by law or internal policy.
We do not sell personal information to third parties. We may share information where
required by law, compliance, banking/payment processing, or professional service
providers supporting operations.
Contact us at [Email] for privacy questions.

KYC Policy
To comply with applicable requirements and risk controls, customers may be required
to provide:
 Valid government-issued ID
 Address proof (where required)
 Ownership declarations
 Transaction-related supporting information
Incomplete or inconsistent documentation may result in delayed or declined
transactions.
The Company may maintain records for compliance, audit, and fraud prevention
purposes.

Disclaimer

Gold rates shown on this website are indicative and may change without notice.
Online estimates, calculators, and inquiry responses do not constitute a binding
purchase offer.
Final valuation depends on:
 Purity test results
 Net weight verification
 Physical condition
 Compliance review
 Applicable deductions, if disclosed
Users should not rely on website information as legal, tax, or financial advice.

Refund / Cancellation Policy
For appointment bookings:
 Appointments may be rescheduled subject to availability.
 Cancellation requests should be made at least [X] hours in advance.
 If any booking fee applies, refund treatment (if any) will be governed by the
terms disclosed at the time of booking.
 No transaction is guaranteed solely by booking an appointment.
If no prepaid booking fee is charged, note:
“Appointments are free and no refund policy applies.”

How Gold Valuation Works
Our valuation process generally includes:
Step 1: Preliminary review of item
Step 2: Weight measurement
Step 3: Purity testing
Step 4: Rate application based on applicable methodology
Step 5: Indicative offer discussion
Step 6: Documentation and compliance review before any transaction
Final valuation is determined only after in-person assessment.
Transparency Note:
Customers may request explanation of the testing and valuation process used in their
transaction.

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